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      Progressive Insurance

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      Avis sur Progressive Insurance

      A bad place to be unless you're in the right department - Avis employé Claims Customer Service Representative Progressive Insurance

      1,0
      5 avr. 2016
      Claims customer service representative
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      I can't think of any. There was no support, and if anyone was having any trouble then they'd have meetings and any requests for the authority to complete duties would be ignored.

      Inconvénients

      Schedules are a nightmare, too many customers to be able to serve anyone well, metrics that were written by an analytics department that has no knowledge of actual practices or customer service, and management doesn't care. If you miss one phone call then you're out, and they try to fire everyone before bonus season that isn't in advertising or analytics. One cannot help but feel bad for customers who are clearly taken advantage of when the company is called on to complete its side of the agreement. Plus, the Flo cult is really frightening.

      Découvrez plus d’avis sur Progressive Insurance

      5,0
      30 juin 2026
      Senior product manager
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Strong Leadership Consistent Strategy People Oriented Culture

      Inconvénients

      Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

      4,0
      1 juil. 2026
      Multi-product specialist
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Pay is alright for starting out, especially compared to some places. Benefits are decent. Management is generally supportive. If you don't mind sales and taking calls literally your entire working shift, then this could be a great fit.

      Inconvénients

      If you don't want to be on the phones back-to-back all day your options are extremely limited, and getting smaller as time goes on and A.I. allows them to close departments like mine and others.

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      Recherches associées: Offres d’emploi chez Progressive Insurance | Salaires chez Progressive Insurance | Avantages sociaux chez Progressive Insurance | Entretiens chez Progressive Insurance
      Avis sur Progressive InsuranceAvis pour Claims Customer Service Representative chez Progressive InsuranceAvis sur Progressive Insurance