Progressive focus is really on sellng Homeowners or Renters Insurance - Avis employé Customer Service Representative Progressive Insurance

2,0
29 juin 2018
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Pay, Gainshare, Virtual, Work from Home

Inconvénients

They force you to try to make customers buy Homeowners or Renters Insurance and if you don't meet matrix quota for that you get penalized possibly fired. They say it soft sell just educating customers however you get penalized if customers don't take the offer. That's not right.. This is auto insurance. Seems as if forcing Homeowners or Renters insurance on customer is top priority and providing good customer service without offering these services is next to last.

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5,0
30 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Strong Leadership Consistent Strategy People Oriented Culture

Inconvénients

Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

2,0
4 juil. 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Work from home, Ok opportunities to learn more but opportunities are becoming slim.

Inconvénients

Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

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