Not what it used to be. - Avis employé Blended Representative, Customer Service & Direct Sales Progressive Insurance

2,0
8 nov. 2021
Recommande
Approbation du PDG
Perspective commerciale

Avantages

I will say that many of the pros are no longer a thing… when I first started the work life balance was great. They were fully staffed, we got regular raises and it was easy to take off work. Right before covid hit that all went down the drain.

Inconvénients

PTO. You don’t get it all at once, you get it every 2 weeks a few hours at a time. And if you don’t have it and you need it, you get an “occurrence” which keep you from being able to get raises or move into other positions. It’s a very stupid system. So you can “have” the PTO but they don’t let you use it. Work life balance. It used to exist. Pre-Covid. They have a system called Green Alerts that you can sign up for if you want. If they aren’t busy or have enough staff, you can get approved and get off early. It was such a nice surprise on those long crappy days. When covid hit. Never again. They are a legend now. Managers are a real 50/50 and charge pretty frequently. My first 2 were great and my 3rd was an a*****e. Didn’t care about us at all and only pointed out flaws. It was never what you did good, it was only the bad. Over worked. When covid hit, obviously a lot of people weren’t going to be coming back to work. They only relief anyone got was 1 month where those occurrence’s I mentioned earlier, didn’t hurt you. How generous… Scheduling. Biggest joke by far. Three things go into your schedule options. Performance, attendance and tenure. Tenure the lowest. But. Say you use FMLA. For a pregnancy, an injury, etc. while that is normally protected, you will get a BS schedule because it goes against attendance. I had a severe accident and had to use FMLA and one of the people on my team had a baby. Why should we get bad schedules because of that? Also, you can’t really change it. There are “mini-bids” where you can try to get a different schedule like 2 times a year I think but it’s the same criteria. Business Disruption Policy. When covid hit, obviously a lot of people were going to be sent home to work. So what did they do? They changed their BDP to better benefit them. When I say Business Disruption I mean power outages, internet outages, Progressive equipment failure, etc. Pre-covid, if it was PROGRESSIVE SUPPLIED equipment, you got paid. Because why should you have to suffer because they stuff sucks?? If it was your internet or your electricity, naturally you don’t get paid. When covid hit, they said, “nah, our stuff broke? Oh well. No money for you.” Lastly, the systems. Progressive systems and hardware are horrible. They break or crash constantly. The reason I am even writing this review right now is because my system went down in August. It’s now November. Have they fixed it? Nope. Am I getting paid for THEIR system being down. You guessed it. Nope. They have basically ghosted me at this point. An absolute joke of a company.

Découvrez plus d’avis sur Progressive Insurance

5,0
30 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Strong Leadership Consistent Strategy People Oriented Culture

Inconvénients

Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

2,0
4 juil. 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Work from home, Ok opportunities to learn more but opportunities are becoming slim.

Inconvénients

Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

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