Customer Service - Avis employé Customer Service Representative Progressive Insurance

2,0
15 juil. 2015
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Awesome people to work with. Very laid back, casual work environment. A great training program. They train and pay for your P&C license which you will continue to have if you leave the company.

Inconvénients

\The change in management resulted in a more corporate way of thinking. Instead of looking at customers policy to make sure all the underwriting information was correct and the policy was being rated correctly, you were advised to only make the changes the caller specifically asked you to do.

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5,0
30 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Strong Leadership Consistent Strategy People Oriented Culture

Inconvénients

Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

2,0
4 juil. 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Work from home, Ok opportunities to learn more but opportunities are becoming slim.

Inconvénients

Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

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