Avantages
Can sometimes be flexible with schedule- very inconsistent though. Great coworkers Some great managers/leadership Benefits, 401K matching and tuition reimbursement available Work from home opportunities
Inconvénients
Took away a lot of the exceptional benefits that made Progressive stand apart, limited coverage and raised premiums, took away short term disability. Was once very flexible with schedules, then became very unwillingly to bend. Even great managers are being forced to micromanage. I often felt that very few in management (including one step above my direct manager) knew my name. Very VERY numbers driven. Used to be very customer and employee centric, but changed to be more "cost effective." In becoming more cost effective, stopped training employees (and it shows), stopped allowing employees time off the phone (and it shows), stopped treating reps as part of the company and decision making and started treating reps just like phone-answering monkeys.