CLASSIFICATION: Technician T3

DEPARTMENT: Student Life / Housing Residential Life

SUPERVISOR: Senior Housing Coordinator or any other supervisor designed by the President.

OVERVIEW

Serves as main point of contact for all students seeking housing through the AUP Housing Office. Serves student needs by providing information, support, and regular communication about issues related to housing.

RESPONSIBILITIES

➢ Incoming Student Housing

• Assists in the assignment process of new students to AUP Housing options.

• Completes roommate and housemate pairings and placements.

• Serves as a conduct officer for housing policy violations and adjudicates conduct cases as needed, including meeting with students involved in policy violations, issuing sanctions, and escalating cases to the senior housing coordinator as needed.

• Coordinates with partner residences as needed.

• Assists in the creation and dissemination of various student communications to students (pre-arrival information, managing their stay, preparing their departure).

• Assists with Landing Day check-in and end-of-semester move-outs.

• Participates in RA recruitment, selection, and training, and directly supervises RAs during the year.

• Monitors RA-submitted incident reports, escalating issues to the senior housing coordinator as needed.

• Mediates roommate and housemate conflicts, referring more serious conflicts to the senior housing coordinator.

➢ Returning and Graduate Student Housing

• Coordinates independent housing search for returning students and incoming Graduate students: sending regular communications, and scheduling meetings (virtual and/or in person) to arrange student visits of apartments in order for them to find housing.

• Meets and follows up with Graduate and returning Undergraduate students to assist in their independent housing search, and/or to resolve tenancy issues that may arise (unreturned security deposits, unauthorized entrance into occupied apartments, or broken items needing repair, etc... including possible visits to students’ apartments).

• Processes new apartment offers, creating them in the housing database.

• Assist students with applications for the “CAF” subsidy.➢ Logistics and Maintenance Support

• Assist in creating move-in documents (inventories, walkthroughs, leases, contracts, etc…)

• Assists with maintenance concerns as needed.

➢ General Tasks

• Responds to student and parent email inquiries on housing related concerns within a timely manner.

• Assist in updating existing surveys and webforms to reflect changing processes and policies.

• Assist Associate Dean of Residential Life in gathering data necessary for annual department assessment report.

• Other appropriate tasks as assigned by the supervisor.

➢ Other

• The post holder may additionally be involved in transversal projects the University or Department wish to explore. Other appropriate duties may also be assigned as requested by the Supervisor and according to the needs of the Department.

QUALIFICATIONS

• Bachelor’s degree or equivalent, master’s degree preferred

• Bilingual English/French

• Previous experience as a resident advisor in a student dormitory, or as a peer counselor preferred.

• Computer literate: previous experience using Microsoft Office required, database fluency a plus.

• High-energy person with a positive outlook.

• Cultural sensitivity; experience studying/working in highly diverse environments.

• Autonomous and able to manage multiple parallel processes.

APPLICATIONS:

To apply, please send your CV and cover letter to recruitment.hr [at] aup.edu (recruitment[dot]hr[at]aup[dot]edu) and title the email in the following convention: “First and Last name – STUDENT HOUSING COORDINATOR”.

Any candidate who applies must have the legal right to work in France.