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      Entretiens chez ADPEntretiens d’embauche pour Client Support Specialist chez ADPEntretien chez ADP


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      Entretien pour Client Support Specialist

      4 mars 2017
      Candidat à l'entretien anonyme
      Schaumburg, IL

      Autres retours d’entretien d’embauche pour un poste comme Client Support Specialist chez ADP

      Entretien pour Client Support Specialist

      25 sept. 2025
      Employé (anonyme)
      Offre acceptée
      Expérience positive
      Entretien moyen
      Aucune offre
      Expérience négative
      Entretien difficile

      Candidature

      J'ai postulé en ligne. J'ai passé un entretien chez ADP (Schaumburg, IL) en janv. 2017

      Entretien

      You go through a recruiter that will contact you. My recruiter was professional and courteous, and gave me a heads up on what I needed to prepare for. Then, you have to take a personality test as well as an online customer service test in which you are tested on how you respond to client inquiries. I was then screened again by someone from their talent team who simply just wrote down my responses to the basic questions he asked. I wondered why my recruiter did not do this process earlier during our initial phone call. The on-site interview was with two reporting managers and an HR personnel. I will have to say that this was one of the most uncomfortable and unprofessional interviews conducted in my experience. They started the first 5 minutes interrogating me about why I was laid off from my last job, and had the nerve to ask me, "Well if other people were kept, then why do you think they made the decision to let you go?" I thought, right then and there, that they had to set a terrible tone. In my other interviews with other employers, they understood and respected the circumstances that I was in. They proceeded to interrogate me about how difficult this job would be, and while I understand their need to weed out those that are not a good fit, their methods made it seem like ADP is an unenjoyable place to work for. Not the best way to sell your biggest company. The Schaumburg staff that conducted this interview should have no business being in management, and were terribly unprofessional and should never have gone out of their way to attack other applicants. I called the recruiter right after my interview and took myself out of the candidacy process. What a disappointment!

      Questions d'entretien [1]

      Question 1

      Why is it that you were the one that was laid off, but other employees were kept?
      1 réponse
      1
      avatar
      Réponse de ADP
      9y
      We apologize for this negative experience and hope you will consider ADP again in the future to enhance your career. Thank you for the insightful review.

      Candidature

      J'ai passé un entretien chez ADP

      Entretien

      Three rounds. Recruiter, hiring manager, final round. Recruiter was very informal. Interview with hiring manager was more focused on experience. Final round was more structured and informative about the company and job expectations. First two phone/virtual. Final in person

      Questions d'entretien [1]

      Question 1

      Tell me about a time you handled an unsatisfied customer.
      Répondre à cette question

      Entretien pour Client Support Specialist

      16 oct. 2025
      Employé (anonyme)
      Pune
      Offre acceptée
      Expérience positive
      Entretien difficile

      Candidature

      J'ai postulé via la recommandation d'un employé. J'ai passé un entretien chez ADP (Pune) en sept. 2025

      Entretien

      3 rounds of interview, after which I received the call. The interview process was walk in, in which the waiting time is a bit longer but, that’s because of the number of people that showed up maybe.

      Questions d'entretien [1]

      Question 1

      Do you know about ADP? What does ADP do?
      Répondre à cette question

      Entretien pour Client Support Specialist

      10 juin 2025
      Candidat à l'entretien anonyme
      Nānakrāmguda
      Aucune offre
      Expérience négative
      Entretien facile

      Candidature

      J'ai postulé via la recommandation d'un employé. J'ai passé un entretien chez ADP (Nānakrāmguda) en mai 2025

      Entretien

      The Worst Interview Experience – Lack of Transparency and Professionalism The interview process was one of the most disorganized experiences I've ever had. Initially, they called candidates one by one for the first round. When my name was called, I stepped in and was asked for a basic self-introduction, current salary, work experience, and notice period. The interviewer, Sunil, noted everything down without even making eye contact or acknowledging us properly. For the second round, a group of candidates, were asked to move to the first floor and wait. However, I wasn’t called along with the first batch that went upstairs. I assumed I'd be called once they were done — but to my surprise, I was called while still sitting in the lobby, even though the first-floor candidates were still waiting. The second-round interview involved basic questions about previous roles, family background, and hobbies. I answered all of them clearly. Still, I was unexpectedly rejected for these standard questions — with no feedback or reason given. Even more frustrating was what happened with my friend. He was called before me for the interview, but we later found out that the interviewer had not even received his interview summary. They then asked him to wait again. After hours of waiting with no communication, we had to approach them ourselves, only to be told we’d receive an update via email or phone. It’s been days, and there’s been no follow-up at all. This was truly a terrible experience. If you're going to invite candidates, at least be transparent and respectful of their time. People take time off, travel, and come with expectations — the least you can do is offer clarity and communication. Ghosting candidates after interviews is unprofessional. This entire process was disheartening and poorly managed.

      Questions d'entretien [1]

      Question 1

      Self-intro, roles and responsibilities, family, hobbies.
      Répondre à cette question
      1