The interview process was pretty straight forward. I received an email to schedule a phone screen about two days after applying. The phone screen with the recruiter was a little different compared to past interviews with other companies because she was typing out my answers. There were a lot of pauses but I didn't mind because she let me know ahead of time that she would be pausing a lot. After the phone screen I had to take two online assessments. The first was a basic grammar assessment and the second was multiple phone call scenarios and how I respond to them. Then I was invited into an in person interview for a couple of days later. I met with two managers from other states and they both asked similar behavioral questions. After that I got moved to the final round with the director and it was a similar interview style. Even though the questions were difficult I felt the interviewers made me feel very comfortable and wanted me to do my best. It took about two weeks to receive an offer but I was very happy when I did.