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      Entretiens chez ADPEntretiens d’embauche pour Client Support Specialist chez ADPEntretien chez ADP


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      Entretien pour Client Support Specialist

      23 mai 2018
      Employé (anonyme)
      Norfolk, VA

      Autres retours d’entretien d’embauche pour un poste comme Client Support Specialist chez ADP

      Entretien pour Client Support Specialist

      25 sept. 2025
      Employé (anonyme)
      Offre acceptée
      Expérience positive
      Entretien moyen

      Candidature

      J'ai passé un entretien chez ADP

      Entretien

      Three rounds. Recruiter, hiring manager, final round. Recruiter was very informal. Interview with hiring manager was more focused on experience. Final round was more structured and informative about the company and job expectations. First two phone/virtual. Final in person

      Questions d'entretien [1]

      Question 1

      Tell me about a time you handled an unsatisfied customer.
      Répondre à cette question
      Offre acceptée
      Expérience positive
      Entretien facile

      Candidature

      J'ai postulé en ligne. Le processus a pris 5 semaines. J'ai passé un entretien chez ADP (Norfolk, VA) en avr. 2018

      Entretien

      Applied online and received an email 3 weeks later to schedule a phone screen which consisted of going over my resume, answering standard questions and STAR questions. After passing the phone screen, I was immediately sent an online assessment (agree/disagree questions and comprehension) and a mock customer service assessment which consisted of listening to calls and navigating mock databases to resolve client questions/problems appropriately. Two weeks later, I was emailed a list of available times to schedule a phone interview with a Client Support manager from another location. She then sent results back to the recruiter. I got mostly STAR questions that time, so I'm glad I reviewed the interview tips I received via email beforehand-- I felt 100% prepared. A couple of days after that, I was emailed a list of available times to schedule a face to face interview with a manager at my local ADP office. I went over my resume and answered a couple more STAR questions.. but this was mostly about taking the opportunity to learn more about the position, work culture, and if we were a good fit for each other. The interviewer was relaxed and easy to talk to. Two days after the face to face, I received an offer. Overall, I was pleased with the process. Every phase was clear, and each person involved in the process made me feel comfortable and welcome. I received very quick responses whenever I had to email the recruiter. Definitely the most positive interviewing experience I've encountered.

      Questions d'entretien [1]

      Question 1

      STAR questions: "Tell me a about a time when..." Have a list of stories ready about coworker or management interaction, unhappy customers, strengths, weaknesses, proud moments/accomplishments, etc. If you have to lead with a negative story or quality, always make sure to end with a positive outcome or what you learned from it to correct in the future.
      Répondre à cette question
      11
      avatar
      Réponse de ADP
      8y
      Thank you for sharing your positive experience with us on Glassdoor and welcome to the ADP team.

      Entretien pour Client Support Specialist

      16 oct. 2025
      Employé (anonyme)
      Pune
      Offre acceptée
      Expérience positive
      Entretien difficile

      Candidature

      J'ai postulé via la recommandation d'un employé. J'ai passé un entretien chez ADP (Pune) en sept. 2025

      Entretien

      3 rounds of interview, after which I received the call. The interview process was walk in, in which the waiting time is a bit longer but, that’s because of the number of people that showed up maybe.

      Questions d'entretien [1]

      Question 1

      Do you know about ADP? What does ADP do?
      Répondre à cette question

      Entretien pour Client Support Specialist

      10 juin 2025
      Candidat à l'entretien anonyme
      Nānakrāmguda
      Aucune offre
      Expérience négative
      Entretien facile

      Candidature

      J'ai postulé via la recommandation d'un employé. J'ai passé un entretien chez ADP (Nānakrāmguda) en mai 2025

      Entretien

      The Worst Interview Experience – Lack of Transparency and Professionalism The interview process was one of the most disorganized experiences I've ever had. Initially, they called candidates one by one for the first round. When my name was called, I stepped in and was asked for a basic self-introduction, current salary, work experience, and notice period. The interviewer, Sunil, noted everything down without even making eye contact or acknowledging us properly. For the second round, a group of candidates, were asked to move to the first floor and wait. However, I wasn’t called along with the first batch that went upstairs. I assumed I'd be called once they were done — but to my surprise, I was called while still sitting in the lobby, even though the first-floor candidates were still waiting. The second-round interview involved basic questions about previous roles, family background, and hobbies. I answered all of them clearly. Still, I was unexpectedly rejected for these standard questions — with no feedback or reason given. Even more frustrating was what happened with my friend. He was called before me for the interview, but we later found out that the interviewer had not even received his interview summary. They then asked him to wait again. After hours of waiting with no communication, we had to approach them ourselves, only to be told we’d receive an update via email or phone. It’s been days, and there’s been no follow-up at all. This was truly a terrible experience. If you're going to invite candidates, at least be transparent and respectful of their time. People take time off, travel, and come with expectations — the least you can do is offer clarity and communication. Ghosting candidates after interviews is unprofessional. This entire process was disheartening and poorly managed.

      Questions d'entretien [1]

      Question 1

      Self-intro, roles and responsibilities, family, hobbies.
      Répondre à cette question
      1

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