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      Booking.com

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      Recherches associées: Avis sur Booking.com | Offres d’emploi chez Booking.com | Salaires chez Booking.com | Avantages sociaux chez Booking.com
      Entretiens chez Booking.comEntretiens d’embauche pour Customer Service Representative chez Booking.comEntretien chez Booking.com


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      Entretien pour Customer Service Representative

      5 avr. 2023
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience négative
      Entretien difficile

      Candidature

      J'ai postulé en ligne. J'ai passé un entretien chez Booking.com en janv. 2023

      Entretien

      One of the most incomprehensible and humiliating experiences was the attitude of the company's HR staff, which I find very arrogant and disappointing, especially for a company positioning itself as an evolving and excellent service provider in the 21st century. I applied for the position, completed the relevant tests and then they wrote to arrange an interview. I replied that it was good for me, but they didn't call me at the time they said they would. When I inquired, it turned out that the position had already been filled. Later they advertised the position again, I applied again. They did not call me again. I emailed again to let them know I was here, I was waiting for a call, I asked for another appointment. I got a new one, and they didn't call me back the second time. I waited for hours, and called the recruiter at the number I had given, but no one was available. I wrote again, but nothing. Two weeks later I got a letter from the recruiter saying sorry, he was on holiday???? She didn't see my letter. And unfortunately it's not her business anymore. If I want she can forward my letter to the person who was assigned to do the job... I wrote to ask her to forward my letter. Of course, nothing has happened since then. If this happens to people occasionally, it can be explained by misunderstandings and busy schedules. But to do the same thing twice? It feels very bad that the company's recruiters have such disregard for the candidates' time and feelings. I am at a loss for words, I just don't understand that there are no basics like cancelling an appointment if it is not suitable or giving some kind of feedback to the candidate if they do not wish to be interviewed.
      1

      Autres retours d’entretien d’embauche pour un poste comme Customer Service Representative chez Booking.com

      Entretien pour Customer Service Representative

      2 juin 2026
      Employé (anonyme)
      Manchester, Angleterre
      Offre acceptée
      Expérience neutre
      Entretien moyen

      Candidature

      J'ai passé un entretien chez Booking.com (Manchester, Angleterre)

      Entretien

      The process was lengthy and competitive. They ensure that you know what you are going into by sharing experiences. A great way to interview and set up potential employees for the future.

      Questions d'entretien [1]

      Question 1

      What made you apply for the role
      Répondre à cette question

      Entretien pour Customer Service Representative

      19 mai 2026
      Employé (anonyme)
      Tourcoing
      Offre acceptée
      Expérience positive
      Entretien moyen

      Candidature

      J'ai postulé en ligne. J'ai passé un entretien chez Booking.com (Tourcoing)

      Entretien

      First contact Interview with HR, background and motivation Interview with Customer service manager Language test, comprehension and spelling Situational test where you are asked to simulate a call with an upset customer.

      Questions d'entretien [1]

      Question 1

      What would you do in case of an upset customer on the phone
      Répondre à cette question

      Entretien pour Account Manager

      22 avr. 2026
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience neutre
      Entretien moyen

      Candidature

      J'ai passé un entretien chez Booking.com

      Entretien

      The selection process started with an assessment which is supposed to give a chance to show your practical skills in this particular role. The idea is great but the assessment itself was confusing, there was not enough time to answer all the questions properly and many questions were not even that relevant to the role. If you manage to pass, you move to the interview stage which is the interview with a recruiter. I had a pretty relaxed interview with a lovely recruiter who said I left a positive impression and she will present my candidature to the next stage (which is an interview with the manager). However, at the end of the same day I received a message that they will not be moving forward with my application with no further feedback. A couple of weeks later I saw the role being reposted again.

      Questions d'entretien [1]

      Question 1

      Mostly just asking about my career path and how my past experiences could be relevant to this role.
      Répondre à cette question