J'ai postulé en ligne. J'ai passé un entretien chez Booking.com
Entretien
Applied through Booking.com website career section. After about 4 weeks, got a mail from hr asking for more details about myself, my actual position and expectation about the Account Manager position.
I was then asked to go to Rimini for a group assessment within 2 weeks. Confirmed my presence (even living in another county). 5 days before the assessment got a new email from HR informing that the position was put on hold and that the assessment was cancelled.
Afterwords, no other feedback for that position.
I was really surprised about the management of the interview process. I had booked flights and accommodation to go to the interview and then it got cancelled with no credible reason. I did not expect such lack of professionalism from a company like Booking.com
Questions d'entretien [1]
Question 1
What do you expect from the account manager position. Level of english. Willing to travel? Info about actual job.
J'ai passé un entretien chez Booking.com (Manchester, Angleterre)
Entretien
The process was lengthy and competitive. They ensure that you know what you are going into by sharing experiences. A great way to interview and set up potential employees for the future.
J'ai postulé en ligne. J'ai passé un entretien chez Booking.com (Tourcoing)
Entretien
First contact
Interview with HR, background and motivation
Interview with Customer service manager
Language test, comprehension and spelling
Situational test where you are asked to simulate a call with an upset customer.
Questions d'entretien [1]
Question 1
What would you do in case of an upset customer on the phone
The selection process started with an assessment which is supposed to give a chance to show your practical skills in this particular role. The idea is great but the assessment itself was confusing, there was not enough time to answer all the questions properly and many questions were not even that relevant to the role.
If you manage to pass, you move to the interview stage which is the interview with a recruiter. I had a pretty relaxed interview with a lovely recruiter who said I left a positive impression and she will present my candidature to the next stage (which is an interview with the manager). However, at the end of the same day I received a message that they will not be moving forward with my application with no further feedback. A couple of weeks later I saw the role being reposted again.
Questions d'entretien [1]
Question 1
Mostly just asking about my career path and how my past experiences could be relevant to this role.