J'ai postulé via une autre source. Le processus a pris 3 mois. J'ai passé un entretien chez CGI (Bengaluru) en avr. 2016
Entretien
Mostly about ITIL basics and day to day business activities BAU. Major incident management role
Difference between critical and high priority, KPIs, CMDB, KEDB, How CI is useful?
stages of ITIL lifecycle,
Questions d'entretien [1]
Question 1
Basic ITIL process
Configuration Item knowledge
Business as usual process