When I interviewed for a Customer Service Representative role at IKEA, the process started with submitting my application online. After that, I was invited to complete an online assessment, which focused on problem-solving, customer service scenarios, and multitasking skills.
Next, I had a phone interview where they asked about my experience, my interest in IKEA, and my availability. It was a friendly and straightforward conversation. After that, I was invited to a face-to-face interview with the hiring manager. They asked a lot of situational and behavioral questions, like how I’d handle an upset customer or a busy day at work.
Great interview with good mix of questions. And promotes you asking them on the work culture n environment. You should have been able and willing not be in a situation like the other one and have your best
J'ai postulé en ligne. J'ai passé un entretien chez IKEA (Birmingham, Angleterre) en sept. 2025
Entretien
A few rounds of interviews and decided this may not be the one. Promising company, people are great, love the perks. there was a group session, and team exercises people are great, love the perks. there was a group session, and team exercises
Questions d'entretien [1]
Question 1
Experience working with people, what your values are, how sustainable are you
J'ai postulé en ligne. Le processus a pris 4 semaines. J'ai passé un entretien chez IKEA (Baltimore, MD) en mai 2025
Entretien
Very positive call with members of the management team. Felt they were very fair and friendly on the call. My availability/plans didn’t work out with the role but I enjoyed the conversation.
