The process has been similar to what others have described. I had a mutual friend connect me with the service director and was never contacted through web applications (although, I have learned that online applications are still required). My first interview was via phone and was strictly informational. Since then, I emailed persistently (about every 2 weeks) and shadowed for two days, then met the service director for an in-person interview (again, strictly informational). A few weeks later, I interviewed with regional managers (this time behavior questions), and now, I am waiting to schedule two more days shadowing within territories where openings exist. I have been told that after this I will have one more interview with another regional manager. I am still in the process, but at this point, do not have an offer.