J'ai postulé en ligne. Le processus a pris 4 semaines. J'ai passé un entretien chez Progressive Insurance (Tucker, GA) en mai 2023
Entretien
Like those have stated prior there is a virtual interview consisting of 8 questions and a virtual face-to-face with a Recruiter (the email will say hiring manager but it will be another recruiter). I will post the exact 8 questions from the recorded interview. However, for the virtual be prepared to discuss in STAR format: - what you have learned in customer service and the specific steps to resolve customer issues - a time when a organizational tool failed you Tips: - STAR method (I recommend using ChatGPT for this) - You will have two opportunities to record your answer, use the first attempt to practice and the second as a final. - Use notes!!! Make sticky notes on your laptop for the answers.
Questions d'entretien [8]
Question 1
Tell me about a time when you gathered information from multiple sources to solve a problem. Describe the situation, the steps you took to gather information, and the outcome.
Tell me about a time when there was a misunderstanding between you and a customer and you were unable to meet their expectations. Describe the specific situation, the actions you took, and the outcome of the situation.
Of the work tasks or projects you have had in the last 5 years, what aspects did you like most and why? What aspects of your work tasks or projects did you like least and why
What specific steps do you take to effectively prioritize your tasks and ensure all aspects of the task or project are executed accurately? Tell me about a time this approach ensured your work stayed organized.
Tell me about a situation when you had to adapt to a substantial process or system change you encountered while working on an assignment at work or during college. Please describe the situation, how you adapted to the change, and the result.
Think about a time when you needed to learn something new in order to accomplish a task at work or during college. Please describe the situation, your actions, and the outcome.
J'ai postulé en ligne. J'ai passé un entretien chez Progressive Insurance en juin 2026
Entretien
I have not completed the process yet but, first was an online assessment, then if you 'pass' you are moved on to a HireVue video interview which takes about 30 minutes with 8 questions.
Questions d'entretien [1]
Question 1
1. Tell me about a time when you had together information from multiple sources to solve a problem describe the situation the stuff you took together the information and the outcome
2. Misunderstanding between you and a customer, and you were unable to meet your expectations describe the specific situation the actions that you took and the outcome of the situation
3. Tell me about the situation when you had to adapt existential process or encounter while working on an assignment at work or during college please describe the situation how you adapted to the change and the results
4. Think about a time when you need to learn something new in order to accomplish a task at work or during college, please describe the situation your actions and the outcome
J'ai postulé en ligne. J'ai passé un entretien chez Progressive Insurance (Colorado Springs, CO)
Entretien
Met the minimum requirements, then I got a link to the four part assessment. Once I passed the assessment, almost right away I got an invite to a HireVue interview. Finally, I got to interview with real people.
Questions d'entretien [1]
Question 1
Tell me about a time when you had to deal with a difficult customer.
J'ai passé un entretien chez Progressive Insurance
Entretien
It was a fairly lengthly process which involved the application, an assessment, pre-recorded one way interview, and a live virtual interview. Asked behavior-based STAR questions. It was extensive with at least 10 questions.
