Completed online assessment and phone interview before on site interview. Interview began with an unpleasant woman who was not enthusiastic about Progressive in any way. She rolled her eyes at a response I provided. Several times she demonstrated her own discord with the company's inability to find employees and the high level of call volumes. Next, I sat and observed an employee take calls for about 30 minutes. I was then taken for round 2 of interview with a male. He was more engaged and personable, but he too seemed disconnected from the interview; it appeared to be a chore rather than the chance to sell a potential employee on the company. I was not at all impressed with the site or the hiring staff. I think Progressive forgot that employees have a choice and it is not just a one way street. Sorry I wasted my time!