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      Entretiens chez ScotiabankEntretiens d’embauche pour Customer Representative chez ScotiabankEntretien chez Scotiabank


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      Entretien pour Customer Representative

      2 nov. 2016
      Employé (anonyme)
      Calgary, AB

      Autres retours d’entretien d’embauche pour un poste comme Customer Representative chez Scotiabank

      Entretien pour Customer Representative

      5 juin 2022
      Employé (anonyme)
      Offre acceptée
      Expérience neutre
      Entretien facile

      Candidature

      J'ai postulé en ligne. J'ai passé un entretien chez Scotiabank

      Offre acceptée
      Expérience positive
      Entretien moyen

      Candidature

      J'ai postulé en ligne. J'ai passé un entretien chez Scotiabank (Calgary, AB) en nov. 2016

      Entretien

      I applied online, after 2 weeks of waiting I reached an HR person on LinkedIn to reiterate my interest in this position. She was very supportive and interview process was very fast. Firstly, I had a video interview, where I had 8 questions on the screen, 1 min to prepare and 3 min to answer. I could review my answer, but I only could answer them once. After the interview (on the same day) HR sent me a link to online questionnaire and simulation. Questionnaire had general questions about you work experience and education and around 100 adjectives to describe your personality (like outspoken, mild mannered, venturesome, calm) and you choose how it describe you on the scale from 1 to 5. Online simulation was like a cartoon, where you are a bank teller and you have conversation with customers. You have to be able to write down customer`s name, address, account 3 and have a calculator handy, so you can calculate amounts. You will also have to write down an e-mail and than record the speed and accuracy of your typing. After that I had a live video interview with HR person, around 1 hour, 10 questions. Firstly she asked me about each of my previous positions and reasons I left. Than she asked some behavioral questions and gave me a chance to ask my questions. Now I wait for the results.

      Questions d'entretien [5]

      Question 1

      - Tell me about yourself. - Your availability and salary expectations. - Provide an example when your manager said to improve upon smth
      Répondre à cette question

      Question 2

      - Describe a situation when you had to deal with a difficult customer. What made him difficult and what was the outcome. - Describe a negative or positive customer experience when you were a customer
      Répondre à cette question

      Question 3

      - What skills and qualifications will make you successful in this role. - Describe a situation when process or procedure changed and how you cope. - Describe time when you had to work with someone who did not share you ideas.
      Répondre à cette question

      Question 4

      Why are you interested in this role and working for Scotiabank? Where do you see yourself in 5 years.
      Répondre à cette question

      Question 5

      Provide an example when you accomplished a difficult goal.
      Répondre à cette question
      7

      Entretien

      Online interview and phone interview. Answer a few questions online and record yourself, then got a phone call from HR. and had a 30 mins phone interview They would prefer if you have similar job experience before

      Questions d'entretien [1]

      Question 1

      How Has Your Experience Prepared You for This Role?
      Répondre à cette question
      1

      Entretien pour Customer Representative

      12 sept. 2019
      Candidat à l'entretien anonyme
      Toronto, ON
      Aucune offre
      Expérience négative

      Candidature

      J'ai postulé en ligne. Le processus a pris 4 semaines. J'ai passé un entretien chez Scotiabank (Toronto, ON)

      Entretien

      First completing the online application and submitting resume. Then a webcam recorded questionnaire. And then a online live interview. After spending time to prepare my surroundings and myself for the online interview, the recruiter firstly came late and let me know that she was experiencing technical difficulties and asked me to try the live interview on my phone. While this, she called me on my phone to continue with the interview. So I was simultaneously trying to get the app to work while answering her questions on the phone. She then continued the interview on the phone while I continually struggled logging in to the app. For the first few questions I could not recall what I told he really. Extremely robotic rapid fire questions. Not asking about experiences. Just confirming yes or no. I applied to a specific posting with a specific location. During the interview, the recruiter let me know that if successful, the candidate would be placed to a nearby location, not the one applied to. Found that a bit pointless when completing the online job application earlier. Overall, one of the worst interview experiences I had. I usually leave an interview able to reflect on the overall standing and reflect on questions. This was one interview I was more than glad to have over, and I could feel the recruiter felt the same way. She was definitely rushing through, most likely to interview other candidates.

      Questions d'entretien [1]

      Question 1

      What are you salary expectations?
      1 réponse

      Entretien pour Customer Representative

      3 févr. 2021
      Employé (anonyme)
      Toronto, ON
      Offre acceptée
      Expérience positive
      Entretien facile

      Candidature

      J'ai postulé en ligne. Le processus a pris 3 jours. J'ai passé un entretien chez Scotiabank (Toronto, ON) en juil. 2019

      Entretien

      I applied through their website and 3 days later I got an email from the recruiter requesting a phone interview. She called me that following day and I got hired right over the phone!

      Questions d'entretien [1]

      Question 1

      Tell me about a time dealing with a difficult customer
      Répondre à cette question