J'ai postulé en ligne. Le processus a pris 3 semaines. J'ai passé un entretien chez T-Mobile (Colorado Springs, CO) en mars 2019
Entretien
This was an incredible interview process.
A few days after submitting my application online through t-mobiles website I received an email to do a video/mobile interview that comprised of 10 questions, 7 were responses on camera. The following day I was emailed by the recruiter who let me know it was under review. Then shortly thereafter I got an email with an invitation for a face to face interview which I scheduled for a couple days later. I met with the recruiter and she explained the job role, asked a few questions and showed me the call floor. The interviewer made me feel at ease and it was like having a casual conversation with a few behavioral questions (STAR formatted answers). I can genuinely say this was the best interview process I’ve ever been through. I had previously applied for another call center who used SHL for a pre-employment test so I was able to use that when I had been requested to take the assessment after submitting my application.
Questions d'entretien [2]
Question 1
Video Interview: What about this position interests you? What concerns you about it?
J'ai postulé via un recruteur. Le processus a pris 4 semaines. J'ai passé un entretien chez T-Mobile (Albuquerque, NM) en oct. 2022
Entretien
I applied online over a month ago, it took quite a while before anyone got back to me. I did a phone interview, was sent an invite to do a live video, and then maybe a few weeks later had a recruiter call to schedule an in-person interview. The on-site interview was with 3 different managers and was over an hour where I had to do a mock call, I was told they would get in touch with my recruiter, but I never heard back, and no one replies to my emails, I was ghosted.
Questions d'entretien [1]
Question 1
How familiar are you with new technology How would you handle an irate customer Do you have open availability
J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez T-Mobile en janv. 2022
Entretien
First got invited to do a HireVue 'interview'. You pre-record videos to answers, given a bit to prepare. Then there's multiple choice, and a few write-in. After that, I got scheduled for a live virtual interview with a hiring manager. I was super, super nervous and that showed. They asked basic STAR format questions, but I feel most interviews are like that, then a mock role-play call of a customer. I was even more nervous, it showed, I floundered a teensy bit, but just remained extremely upbeat and personable.
Questions d'entretien [1]
Question 1
Why do you want to work at T-Mobile?
Have you done any research on the company and what did you learn?
Describe a difficult time where you had to work with a team member.
Describe a time you collaborated with a team member that went great.
Are you comfortable with web-based applications?
Describe a time in work where you had to multi-task?
Describe a time in work where you had to deal with a difficult customer.
J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez T-Mobile (Tampa, FL) en juin 2021
Entretien
Engaging and lots of tools provided to help you succeed. Have to go to a seminar and have an interview with hiring managers where they ask STAR questions and do a roleplay. Overall good experience.