I applied online and took an online test that was about an hour. A week later I received an email telling me to call a recruiter to go over resume and set up face to face interview. Once I had my face to face interview we went over my work history and different scenario questions related to customer service goals and weaknesses. The recruiter and interviewer both were very nice and honest. After the interview within a few days received call from recruiter to set up background check and drug test. Make sure to match everything on the background check likes jobs and or anything that is asked because they will find it and it can hurt the process or prolong it. After everything cleared I was given an offer.