You will first have to go through a testing phase, to make sure you're capable of doing basic skills. You'll then meet with one or two of the floor managers that oversee a team of agents. It's a scripted interview where they ask you hypotheticals, strengths and weaknesses. They'll also allow you some time at the end to ask your own questions. Be prepared to do a role play scenario selling a product. Overall the interview to hire process took a very long time. I believe I interviewed in June and did not get an offer until the end of August.