Les candidats postulant à un poste comme Customer Success Manager chez Amazon attribuent un niveau de difficulté de 3 sur 5 (5 étant le niveau de difficulté le plus élevé) à leur expérience d’entretien et sont 100 % à l’évaluer comme positive. À titre de comparaison, la moyenne pour l’ensemble de l’entreprise est de 58,2 % d’avis positifs, d’après les évaluations Glassdoor.
Les candidats postulant à un poste comme Customer Success Manager mettent en moyenne 30 jours pour être embauchés, d’après les 1 entretiens partagés par les utilisateurs pour ce poste. À titre de comparaison, le processus de recrutement chez Amazon prend en moyenne 31 jours.
D’après 1 entretiens Glassdoor, les étapes typiques du processus d’entretien d’embauche pour un poste comme Customer Success Manager chez Amazon incluent :
Entretien téléphonique: 100 %
Voici les rôles les plus recherchés pour les rapports d’entretien -
Pleasant overall, spent time speaking about my experience and why I’d want to work for Amazon, a few scenarios based on customer relations and managing internal comms. Ended by asking what questions i had
J'ai postulé en ligne. J'ai passé un entretien chez Amazon
Entretien
This was for ISV role.
Interview process was good, but more technical than my ability and it shows! Straight to business. Very thorough interview process. They will dive deeper into your answers. Prepare well, and you'll be fine
Questions d'entretien [1]
Question 1
What is your understanding of the CSM role, and what experience do you have that links to this role?
Digital transformation / customer success story
Can you give an example of a digital transformation that you led?
He asked for the story, ups and downs, challenges, and your specific actions.
Technical / cloud questions
Imagine you’re working with an AWS ISV customer. They have strong software developers but limited cloud experience. How would you explain cloud to them?
Imagine you had to migrate 500 applications from on-prem to cloud. How would you start?
What are two challenges you imagine enterprise customers have when adopting cloud?
Executive customer conversation
Tell me about a difficult senior customer conversation that required you to deal directly with executive-level stakeholders. What was the situation, how did you handle it, and what was the result?
Goal / judgment / unintended consequences
Tell me about a time when you or your team were more than halfway through meeting a goal and realized it might not be the right goal, or that delivering on it could have unintended consequences. What did you do, and what was the outcome?
Learning / technical ramp
Can you give me an example of stepping outside your boundaries and taking on something new or learning a new capability?
Can you give me an example of diving deep to learn a new technology or capability, either inside or outside work?
Interview process is lengthy. Starts with a phone interview. Recruiter can be very helpful in the process. The last leg of the interview is a four hour loop. Each hour with different interviewees. They will have a amazon leadership principle and they will ask behavioral questions in relation to that. Don’t repeat stories
Questions d'entretien [1]
Question 1
Tell me about a situation that was full of ambiguity.
Terrible, they said I would be swapped between managers for the first 8 months. No thank you. Total disrespect for my time and the team members involved. Bullet dodged thankfully.