There are multiple stages of virtual interviews. A phone interview and a zoom interview. Was fairly easy as long as you are used to customer service. there is role play.
J'ai postulé en ligne. J'ai passé un entretien chez Capital One
Entretien
Quick phone interview with a call role play situation at the end. Mostly customer service questions before role play. Over all it was quick and easy, expected it to be longer.
J'ai postulé en ligne. J'ai passé un entretien chez Capital One
Entretien
2 phone interviews. first was pretty generic. Second one included very specific questions on how you would handle things customer service wise as well as role play a call. Always end the role play call asking if there is anything else you can assist with.