I applied for the position online and was contacted by HR a month later thru email. I was invited to a job fair for the next step in the interview process. I also had to fill out some paperwork that was emailed to me and that needed to be turned in at the job fair. I sent an email back with the time that I would be able to meet. There were about 4 different time slots available. When I arrived at Expedia there were 3 other applicants interviewing for the position. I gave the HR Manager my paperwork and too a seat. She was very pleasant. We then went into a room where we watched a video that highlighted the growth of Expedia and their beginnings. The HR Mgr covered the perks and benefits that Expedia had to offer. Then the manager for the Tier 3 Customer Svc Rep Ctr went into depth about the position. I then had two interviews. Pretty much the same questions. Why Expedia? As well as behavioral questions (STAR) format. I did have to do some basic navigation on the computer. Unless you have never touched a computer in your life you should be just fine. Very simple. But I would like to point out that being on the computer is a huge part of this position and working with customers. After my interviews I was told I would receive a call from HR within a week or two if selected for the position. Waiting on call back. Very confident I did well and will receive a job offer.