I wrote down every single thing I was asked after each call.. I hope this helps someone: First call: 1) A time you failed on something? How did I get them to be ok with this? What was the reception? What would I do differently? 2) When I changed a process or had a new idea? How did I get them onboard? How did they react to this idea? 3) How have I convinced a team member of my ideas? What were their concerns? How did I convince them? 4) Something halfway through I saw there was a bigger opportunity than planned? Second Call: 5) When I overachieved on something? What were the 3 obstacles? How did I convince them? 6) When I dived deep into data to find and answer? What was I trying to find? Assessment day on video, 1st: 7) Done something to a tight deadline? What decided the change? What would I do differently? How did I get people to do this task? What was the conversation like? How did it all fit together? 8) When I overcame an obstacle? What was the start of the issue? How did I find the issue? Talk me through how you used data to find this? 9) When I did a task I didn't think I could achieve? How did I make it happen? 2nd (Head of SVM, the boss) 10) When I used data to find and fix a problem (some questions are repeated) 11) When I had a complex problem with a big amount of detail to consider? How and where did I find these points? 12) A time when I created a metric? (at this point I realised I didnt want the job!) How did I create it? How did it change the before and after in working? 3rd (Roof Raiser!) 13) A time when a customer was difficult? How did I discover this problem? 14) When I did something that was outside of my remit? How did I get others to get involved? 4th: 15) When your manager asked you to do something you disagreed with? How did you deal with it? What was your approach? What was the result? 16) A time when you wanted to do something but your manager didn't agree? How did you get them onboard? How did I approach it? Did it benefit anyone else? 5th: 17) A new idea to improve productivity and morale on my team? How did it help and what was the result? 18) When I implemented a new process to make it easier for the customer to shop? How did the success get measured? Outside of sales, what else made it successful? How did I get everyone to try it? What would I of done differently? 19) When I thought differently and out of the box and it wasn't agreed with? How did I measure the success of it? How did I save the business money? What were the main challenges?

Tell me about a time you had to sacrifice short-term gain for long-term success. What did you do? What was the outcome?