First call will set up a time for initial phone screening/interview, which will ask you basic questions about your history, they reall just wantto know if you are friendly over the phone. If you pass that one, you will get asked to get an in-person inteview. You can be interviewed by a large number of managers or higher ranked (I was by the VP of the site). They will ask 3 main behavioral questions and you are expected to answer by giving the situation, action, and result. My questions were 'Name a time you had to use a skill to solve a problem' '...a time you had to prioritize to meet a deadline' '...you had to deal with a difficult customer'. They will also ask you other miscellaneous questions "why capital one?" Make sure you mention anyone you know if you have friends or acquaintances there.

I just spent my whole night completing an assessment for what seemed like a call center role, only to be rejected immediately after answering personal questions about my high school education, age, and when I started providing for myself. It felt incredibly uncomfortable and awkward. This experience was violating, and to top it off, I got immediately denied by a computer and told to apply again in 6 months. I won’t be doing that.