We are looking for skilled candidates with good communication skills to join our growing TAC team in EMEA.

As a technical support Engineer with Fortinet you will:

• Provide technical support and assistance to Fortinet certified partners and customers

• Run real-time troubleshooting sessions with partners/customers

• Test and reproduce partner/customer issues in Laboratory

• Working on escalations from Level 2 technical support team

• Report Software/Hardware related issues to R&D department
  

Requirements:

• Fluent English and other CEE languages

• 10+ years of experience in networking or security industry

• In-depth knowledge of TCP/IP

• Hands on experience with security devices Firewalls/IPS/Mail Security Gateways

• Proficient spoken and written English

• Positive, communicative and customer oriented attitude

• Ability to work in multicultural team environment

• Quick learner
  

• In-depth knowledge of dynamic routing protocols and its implementation (OSPF, BGP)

• Strong Experience with VPNs (IPSec, SSL, L2TP, GRE)

• Good knowledge of authentication protocols and methods (LDAP, SSO,Radius, 2-factor authentication)

• Familiar with Web application security and vulnerabilities (experience with exploits is plus)

• Having Fortinet certification (NSE4 Fortigate Adminsitrator)

• Knowledge of scripting / programming / automation
  

Desirable

• Having any of industry certificates (CCIE, CISSP, CCNP, CCSP, CCNA …)

• Knowledge of database maintenance and SQL
  

Education:

• Bachelors Degree in Electrical Engineering or Computer Science or equivalent experience

• Master Degree in Electrical Engineering or Computer Science preferred
  

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