Summary

Are you a hands-on, business-minded leader with a passion for service excellence? Join us as our Service Manager and take full ownership of our service operations in France.

In this 360° role, you will lead and develop the Field Service organization while also carrying commercial responsibility, driving revenue growth, and shaping service-related projects. You will work closely with Sales, Spare Parts, Service, and Logistics teams, as well as key internal and external stakeholders, to ensure operational excellence and a best-in-class customer experience.

If you thrive at the intersection of leadership, operations and business development, and enjoy building efficient processes while empowering people, this role is for you.

Job Responsibilities

• Lead and manage the Service organization, ensuring that Field Service Team, Technical HW Support, and Service Coordinators effectively deliver installations, maintenance, calibration, service contracts, repairs, and spare parts management.
• Take full responsibility for service-related revenue, profitability, and growth, identifying opportunities to expand service business in collaboration with Sales, Spare Parts, and Logistics teams.
• Own and drive service projects, including hands-on project management during initial phases when required.
• Mentor and coach your team, fostering professional growth and expertise.
• Ensure the effective planning and optimization of personnel schedules and service requests.
• Drive service business growth, profitability, and operational efficiency.
• Continuously improve processes, routines, and KPIs.
• Collaborate with EMEA Service Managers and EMEA colleagues to enhance customer offerings and communication.
• Oversee inventory and facility management to support smooth daily operations.
• Report service results and KPIs to management.

Qualifications

• Engineering degree (BSc or MSc)
• 3–5 years’ experience delivering services to industrial customers, including commercial and revenue responsibility
• 3–5 years’ experience in a managerial or leadership role
• Experience in metrology and/or machine tool equipment is a plus
• Proficient in MS Office; experience with ERP or Service Management systems is advantageous
• Valid B driving license
• Fluent in French and English, both written and spoken

Your profile:

• Engaging, results-driven leader
• Comfortable operating with a full end-to-end service responsibility
• Excellent communicator and team player
• Structured, systematic, and organized
• Motivated to develop both people and processes

What we offer:

• Profit-sharing and short-term incentive bonus plans (STIP)
• Additional paid leave based on seniority
• Additional leave for sick children
• Meal vouchers valued at €10, with 60% covered by the employer
• Additional benefits, including a Christmas gift card